Challenges come up every day. Even easy stuff. Today, we had a customer request to put two electronic components into one enclosure. For context this is extremely unusual and to my knowledge, never been done before.
But instead of just answering the email myself, I took the opportunity to give my back up colleague a pop quiz!
I was very happy he answered very well – in short, this isn’t something we want to do. I elaborated on the fact that trying to put two sets of components into 1 part will invariably screw up the cost for accounting.
So I made it into a learning experience for my coworker.
What was a surprise was the fact that he suggested we also check with the product manager if there is another solution to the customer’s needs and I had not thought about it. So it also became a learning experience for me too.
Win-win!